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ITIL ITIL-4-Specialist-Create-Deliver-and-Support Prüfungsplan:

Thema	Einzelheiten
Thema 1	Service Design and Development: This section of the exam measures the skills of Service Designers and covers how to design and develop services that align with both customer needs and business objectives. It includes identifying and defining service requirements, designing service components, and ensuring service quality throughout the development lifecycle.
Thema 2	Service Support: This section of the exam measures the skills of Technical Support Specialists and covers the support functions required to manage and maintain IT services. It includes practices for issue resolution, incident management, and sustaining service reliability over time.
Thema 3	ITIL 4 Principles: This section of the exam measures the skills of IT Service Managers and covers the application of ITIL 4’s guiding principles such as “Focus on Value,” “Start Where You Are,” and “Optimise and Automate.” The aim is to drive operational efficiency and service excellence.
Thema 4	Culture and Collaboration: This section of the exam measures the skills of Team Leaders and covers fostering a service-focused culture within organizations. It emphasizes collaboration across teams and departments to enhance communication and ensure the success of service-based projects.\| :
Thema 5	Service Delivery: This section of the exam measures the skills of IT Operations Managers and covers the core processes and activities essential for the effective delivery of IT services. It emphasizes the importance of managing service transitions and operations to maintain consistent, high-quality service output.

ITIL 4 Specialist: Create, Deliver and SupportExam ITIL-4-Specialist-Create-Deliver-and-Support Prüfungsfragen mit Lösungen (Q11-Q16):

11. Frage
Which concept focuses on understanding the different levels within systems and ensuring that multiple systems are aligned and unified when designing services?

A. ICI/CD
B. Robotic process automation
C. Customer orientation
D. Integration and data sharing

Antwort: D

Begründung:
Integration and data sharingfocus onaligning and unifying multiple systemsto ensure smooth, cohesive service design and delivery.

12. Frage
A service operations team monitors a critical service. They receive thousands of events every day and operators are trained, so they know which events require a response. Sometimes they miss an important event and this causes service level targets to be breached.
What is the BEST approach to resolve this issue?
A service operations team monitors a critical service. They receive thousands of events every day and operators are trained, so they know which events require a response. Sometimes they miss an important event and this causes service level targets to be breached.
What is the BEST approach to resolve this issue?

A. Renegotiate service level targets
B. Improve operations team training
C. Recruit additional operations staff
D. Improve filtering of operations data

Antwort: D

Begründung:
Improving the filtering of operations data reduces the noise from irrelevant events, allowing the operations team to focus on critical events and prevent breaches of service level targets.

13. Frage
Which statement about 'service integration as a service' isCORRECT?

A. The service integrator provides services and manages other vendors
B. The service integrator can be easily replaced by other vendors to leverage better pricing
C. Multiple vendors provide the service integration and management function
D. The service integrator does not deliver any services to the organization

Antwort: A

Begründung:
Inservice integration as a service, the service integrator bothprovides servicesandmanages other vendors, ensuring seamless delivery across multiple suppliers.

14. Frage
Which is often included in an Agile approach to software development?

A. Integrated service management toolsets
B. Information models
C. CI/CD
D. Advanced analytics

Antwort: C

Begründung:
CI/CD (Continuous Integration/Continuous Delivery)is often included in anAgile approachto accelerate and automate software development, testing, and deployment.

15. Frage
A managed service provider manages an organization's suppliers, provides some delivery functions to the organization, and coordinates service integration and management between the organization and its suppliers.
Which model is this an example of?

A. Service integration as a service
B. Service guardian
C. Retained service integration
D. Single provider

Antwort: A

Begründung:
This is an example of service integration as a service (D). The ITIL 4 Specialist: Create, Deliver and Support study guide (Section 3.1.4) defines this model as: "A service integration approach where a third party coordinates and manages services, including supplier relationships and integration, on behalf of the organization." This matches the scenario where the provider handles supplier management and service coordination. Option A (retained service integration) involves internal retention; option B (single provider) implies full delivery; and option C (service guardian) is not a recognized ITIL model. The guide further notes:
"This model enhances value streams by ensuring seamless service delivery across multiple parties." Reference: ITIL 4 Specialist: Create, Deliver and Support, Section 3.1.4 - Service Integration Models.

16. Frage
......

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ITIL ITIL-4-Specialist-Create-Deliver-and-Support Online Praxisprüfung, ITIL-4-Specialist-Create-Deliver-and-Support Kostenlos Downloden

ITIL-4-Specialist-Create-Deliver-and-Support Kostenlos Downloden & ITIL-4-Specialist-Create-Deliver-and-Support Online Prüfungen

ITIL ITIL-4-Specialist-Create-Deliver-and-Support Prüfungsplan:

ITIL 4 Specialist: Create, Deliver and SupportExam ITIL-4-Specialist-Create-Deliver-and-Support Prüfungsfragen mit Lösungen (Q11-Q16):

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